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Server Hosting and Colocation Service Agreement of Utilization
- Korea Internet Hosting Association General Agreement -
This agreement is purposed to regulate the company and users' (or client) right, responsibility and other various matters while using server hosting or colocation service (or service) provided by Ehost IDC (or company).
Definition of terms used in this agreement is like the following. And as for the terms that are not defined below, their definition will be justified by terms deduced from guidance per service specified in relational statute homepage.
Any other details that are not listed in this agreement will be followed by relational statue, commercial practice, and guidance per service listed in the homepage.
The client can only agree with service utilization agreement not by pressure, but by one's will, and must read, agree and sign agreement before applying for service utilization agreement.
As for service utilization, it is made a rule that without any business or technical disorder, service is to be provided for 24hours a day with no holidays. However, during regular checkup or upgrade of system, service can be temporarily shut down, and service suspension due to planned work will be noticed through company homepage or electronic mail.
If service is suspended due to the following reasons, it means the company cannot control or prevent such situation, so even without company's special notice, it is not included as company's fault.
The company can suspend access of managing server network and ask for resolve from the client if the service usage of client is corresponding to the following clauses.
If the client's service utilization corresponds to the following clauses, the company can cancel service utilization contract with authority without special consultation.
If there is an agreement related to contract period when selecting service on homepage or filling in service application form, when due to clients' cause, the service is canceled before agreement termination period, without special term, the company will request compensation fee according to the following standards.
If the client does not obey these terms in agreement, and get away with utilization fee, the company can request double the get away fee.
This agreement is in force since 1st October 2007.
It is prohibited to collect email addresses provided in this Website, through a program and (or) other technical devices without any authorization.
In case of violation to the aforementioned, the violating party shall be subject to a criminal punishment as set forth under the Act on Information and Communications Network.
Announcement Day : 5th of June 2004
1. Personal Data Collected
Ehost IDC collects and stores personal information including the full name, company name, billing address, email address, IP address, landing page, referring URL for all customers upon registration and use of our service. If you have any questions regarding the data that is collected and or stored please contact us through support ticket.
2. Security of Personal Data
Ehost IDC is committed to protecting the security of customer collected Personal Data. To do so we employ a variety of industry-standard security technologies and measures to help protect your data from unauthorized access, use, or disclosure which include but are not limited to encrypting any transmission of said information using secure socket layer (SSL), passing of credit card information directly to our PCI compliant Merchant Processor, encryption of any collected credit card information, encryption of passwords and other authentication mechanisms such as API keys, and restricting access to encrypted information to support personnel at Ehost IDC. We require that customers enter in a password to access their account information and request that customers use a password composed of different characters and of a large length to strengthen security and that they do not disclose this information to others via electronic formats or otherwise. Please note that Ehost IDC cannot fully eliminate security risks associated with the collection of said data and mistakes and security breaches may happen, please contact us if you have any questions regarding the security of our website, application, or otherwise.
3. Third Party Disclosure of Personal Data
Ehost IDC does not disclose any Personal Data to any third party companies for purposes of partnerships or advertising.
Ehost IDC may disclose Personal Data to comply with relevant laws and legal governing bodies of any country in which we do business, or where a customer may reside in order to remain compliant with United States and International Laws, whereby mandated by state and or federal agencies for the purposes of criminal investigations or by court order.
Ehost IDC for the purposes of billing does disclose personal information such as name, billing address, IP address, and credit card information to third party merchants for processing payments.
4. Access to Personal Data
Ehost IDC customers have access to their personal data including full name, company name, email address, and credit card information. Customers have the ability to delete data related to their full name, company name, and identifiable billing information which will no longer be stored in our databases, with the exception of: email address, network logs, cases where fraudulent or otherwise illegal activity has been deemed to be occurred as determined by law enforcement or Ehost IDC management, in which case the information may remain in our database indefinitely in order to help facilitate the prevention of repeated abuse in the future from the offending party.
To have your email permanently removed please contact us through support ticket.
5. Server Data
Ehost IDC does not have access to customer's server data. The backend is locked away from customer support staff and only engineering staff has access to the physical servers where customer machines reside. We do neither store customer passwords nor private SSH keys and we do not request customer login information to their servers. We do not review or audit any customer data.
Ehost IDC will send occasional promotional materials through email.
7. Government Requests
Only in cases where Ehost IDC is served with a search warrant or a subpoena is any information passed along to any law enforcement entities. Otherwise we do not monitor our customer's servers or data and it is their responsibility to remain compliant within the laws of their own territories as well as the territories from which Ehost IDC operates.